Top 10 IT Misconceptions – How to Avoid Them and Make Your IT Department Love You

In the ever-evolving world of technology, there are many misconceptions that can lead to confusion and prevent us from making the most of our IT resources. In this article, we’ll debunk the top 10 IT misconceptions and provide practical tips to help you navigate the digital landscape with confidence. Whether you’re a tech-savvy pro or just getting started, these insights will empower you to work more effectively with your IT department and enhance your overall digital experience.

  1. Restart and shutdown are the same thing.
    1. Contrary to popular belief, restarting and shutting down a computer serve different purposes. When you shut down a computer, it simply turns off, and not all computer processes are necessarily restarted when you power it back on. This can lead to lingering issues and unresolved problems. On the other hand, restarting your computer allows for a fresh start by closing all processes and clearing temporary data. It can often resolve common computer problems, improve performance, and ensure a clean slate for your system. Remember to restart your computer periodically to maintain optimal performance and address any potential issues. Check out our last blog post for more information on the great restart debate.
  2. My IT department controls my Windows updates so I don’t need to.
    1. While IT departments often manage Windows updates, they typically schedule them overnight to avoid disrupting daily productivity. If you’re using a laptop that’s not connected to the internet at night, you might miss crucial updates. It’s important to stay proactive and ensure your computer is up to date by checking for updates regularly.
  3. I can report an email as junk to avoid getting unwanted emails.
    1. When you find certain emails annoying, it might be tempting to report them as junk. However, this can have unintended consequences. Reporting legitimate emails as junk can blacklist the sender as a spammer, making it difficult for them to reach people who genuinely want to receive their emails. Instead, take a moment to unsubscribe from unwanted email lists properly.
  4. My IT department backs up the server, I don’t need to be careful when deleting documents because they can restore it!
    1. While IT departments often back up servers, restoring deleted documents can be a resource-intensive process that may impact company-wide operations. Backups are typically performed at intervals, so if you accidentally delete a document before a backup is run, it may be impossible for the IT department to restore it. Take care when deleting files and consider implementing your own backup practices such as using cloud storage like OneDrive.
  5. Cybersecurity is the responsibility of IT alone. Cybersecurity is on everyone.
    1. Cybersecurity is a collective responsibility. While IT departments implement security measures, employees play a crucial role in maintaining a secure environment. Opening the door for attackers through actions like clicking on suspicious links or falling for phishing emails can compromise the best IT security measures. Stay vigilant, follow security protocols, and report any potential security threats promptly.
  6. Macs are immune to viruses.
    1. While macOS has historically faced fewer security threats compared to Windows, Macs are not immune to viruses and malware. As Macs gain popularity, they become increasingly attractive targets for attackers. Ensure you have appropriate security measures in place, including using reputable antivirus software and staying up to date with system updates.
  7. More expensive equipment is always better.
    1. Price alone does not determine the quality or suitability of IT equipment. It’s like choosing a car – the needs of the driver should guide the decision. Just as you wouldn’t buy a racecar if your main purpose is commuting in city traffic, you don’t need to invest in a high-end, top-of-the-line computer if your tasks primarily involve basic web browsing and word processing. Assess your requirements and choose the equipment that aligns with your specific needs to maximize value and functionality. Microsoft has a great tool to help you get an idea of what you need if you’re not sure where to start!
  8. IT support can fix any software-related issue remotely
    1. While remote IT support can address many software-related issues efficiently, it is not a cure-all. Situations where a computer is disconnected from the internet has slow internet connectivity, or won’t turn on may require an on-site visit from a technician. Understand the limitations of remote support and be prepared to collaborate with IT professionals for effective problem resolution.
  9. Hacking/password cracking is quick and glamorous. In many TV shows and movies, hackers are often portrayed as individuals who can quickly break into any system, bypassing security measures within seconds. In reality, hacking is a complex and time-consuming process that requires advanced technical knowledge, skills, social engineering, and often significant planning. It is true that an attacker can use computer software to quickly crack easy passwords (Ex. password123). That is why it is so important to use a good password.
    1. Bonus: Did you know that longer passwords are more secure than super complicated passwords?
  10. AI and robots will take over the world.
    1. Artificial intelligence has officially broken into the workplace as a tool that anyone can use. You can leverage generative AI, such as OpenAI’s ChatGPT or Google Bard, to assist with various tasks like writing emails or even code. However, it’s crucial to approach this topic with a discerning eye. Many articles with click-bait titles aim to capitalize on fear, enticing readers with alarming predictions about AI. To separate fact from fiction, it’s important to engage with peer-reviewed research and credible sources. By delving into scientifically-backed studies and reliable information, you can gain a more accurate understanding of AI’s capabilities and its impact on society. Embracing new technologies like AI becomes less daunting when grounded in evidence and informed perspectives.

By debunking these top 10 IT misconceptions, we’ve empowered you to navigate the digital landscape with confidence. Remember to restart your computer, stay proactive with updates, and be mindful of cybersecurity. Embrace the power of technology while making informed decisions based on evidence and reliable information. By working hand-in-hand with your IT department and dispelling misconceptions, you can foster a harmonious and productive digital environment. Let’s embrace the possibilities that technology offers while debunking the myths that hold us back.