In the event an end user encounters a problem, they are able to submit a ticket via a portal created specifically for your company, send an email, or call our helpdesk. Then, a technician assists the user to resolve the issue. In some cases, the technician may take remote control of the machine for a direct resolution. We have found that approximately 93% of all issues can be solved remotely.
If the issue is determined to be unsuitable for a remote resolution (such as hardware failure), allesTEK dispatches a technician to your location for further troubleshooting.